Shipping Policy

Courier companies

We use New Zealand Couriers for small packages and Mainfreight for everything else.

Shipping pricing
Nationwide – orders under 18kg
Maximum weight
Cost excluding GST
1kg $7
3kg $8
8kg $14
13kg $17
15kg $22
18kg $32
Orders above 18kg
Cost excluding GST
Wellington and Manawatu-Wanganui Flat rate of $70 until 350kg + $0.20 p/kg thereafter 
Auckland, Waikato and Taranaki Flat rate of $70 until 233kg + $0.30 p/kg thereafter  
Tasman, Nelson, Marlborough, West Coast and Canterbury Flat rate of $70 until 175kg + $0.40 p/kg thereafter
Northland, Bay of Plenty, Gisborne, Hawke’s Bay, Otago and Southland Flat rate of $70 until 140kg + $0.50 p/kg thereafter 
Customer pick up – free of charge
Pick up location: South Pacific Industrial Park, 24 Railway Avenue, Maidstone, Upper Hutt
On arrival please come to the reception area

Rural deliveries

If you're outside the Mainfreight delivery network then we will get in touch with you to arrange a pickup point at your nearest town. Alternatively, we can arrange a special truck to deliver directly to you at your expense.

Dispatch times

We dispatch orders by the following business day. 

Delivery times

Delivery to main urban centres is typically 1–2 business days. Some towns require an extra day or two. 

Delivery instructions

If you have any special delivery instructions please be sure to let us know in the order notes.

Failed deliveries

If you provide incorrect or insufficient information to successfully deliver your order we will contact you to arrange for redelivery (at your cost). If you wish to cancel your order after a failed delivery attempt we will refund you less the cost of shipping. If a failed delivery happens to be our fault then we'll contact you to discuss a fair outcome. 

International orders

Sorry, we do not support international orders.